Terms and Conditions of Sale Smirky Gift, Novelty, and Souvenir Retailers LLC Effective Date: [May 10th, 2025] 1. Introduction These Terms and Conditions ("Terms") govern the sale of custom products, including t-shirts, hats, mugs, and related heat-pressed or personalized items ("Products") by [Smirky Gift, Novelty, and Souvenir Retailers LLC] ("Seller," "we," "us," or "our") to you ("Customer" or "you"). By placing an order, you agree to be bound by these Terms. ________________________________________ 2. Custom Orders •All our products are made to order based on customer specifications. •It is the customer's responsibility to ensure that all submitted designs, text, images, and artwork are accurate, high-resolution, and do not infringe on third-party intellectual property rights. •We reserve the right to refuse orders containing inappropriate, copyrighted, or offensive content. ________________________________________ 3. Order Processing & Production Time •Most custom orders are produced within 3–7 business days after payment confirmation and design approval. Custom orders may take between 10 to 15 business days, depending on the order quantity •Production times may vary depending on order volume, material availability, and customization complexity. ________________________________________ 4. Pricing & Payment •All prices are listed in US dollars and are subject to change without notice. •Full payment is required at the time of purchase. •We accept major credit cards, PayPal, and other methods listed on our checkout page. 4.1 Sales Tax •Applicable sales tax will be added to your order total at checkout, based on your shipping address and relevant state or local tax laws. 5. Shipping & Delivery •Shipping costs are calculated at checkout and depend on destination and order size. •Delivery times are estimated and not guaranteed. We are not liable for delays caused by carriers, customs, or other factors beyond our control. ________________________________________ 6. Returns & Replacements •Refund requests must be submitted within 14 days of receiving your goods, and any approved refunds will be issued to the original payment method, not as store credit. •Due to the custom nature of our products, we do not accept returns or exchanges for buyer’s remorse or incorrect size/color selection. •If your item arrives damaged or defective, or there is a clear production error (e.g., wrong design, poor print quality), please contact us within 7 days of delivery with: oOrder number oPhotos of the issue oDescription of the problem We will review your claim and, if approved, issue a replacement at no cost. ________________________________________ 7. Intellectual Property •You affirm that you have the legal right to use all content provided for custom orders. •We do not assume responsibility for verifying copyright ownership of submitted materials. ________________________________________ 8. Limitation of Liability To the maximum extent permitted by law, we are not liable for: •Any indirect, incidental, or consequential damages arising from the use or misuse of our products. •Any delays, losses, or errors resulting from incorrect shipping information provided by the customer. ________________________________________ 9. Governing Law These Terms are governed by the laws of [Texas, USA], without regard to conflict of law principles. ________________________________________ 10. Changes to Terms We reserve the right to update these Terms at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised Terms. ________________________________________ 11. Contact Us For questions or concerns, please contact: 📧 [smirkyusa@gmail.com] 🌐 [www.smirkyus.com]